Purchase Conditions

Buying at www.homezentrum.com is very simple. Just follow these steps:

1. Choose the category (Outdoor Tables, Outdoor Chairs, Deckchairs, Mattresses, Sofas ...) where the product(s) you want to buy is. 

2. View the product(s) you are interested in. Through a click you will get an enlargement of the photograph; some products have several photographs. You will be able to consult its description, composition, reference and price.

3. Select a product, add it to the basket and indicate the number of units. You can then choose to continue shopping or to the process order.

4. If you want to continue shopping, repeat the process. If you want to order, click on the Pay with card button, in case your shipment is to Fuerteventura, Gran Canaria or Lanzarote or Send request in the rest of destinations.

5. Enter all the data requested and make sure they are correct.

6.1. If the shipment is made to Fuerteventura, Gran Canaria or Lanzarote you must confirm the order, press the button Pay with card and proceed to payment.

6.2 If the shipment is not one of those destinations, you will send us the order request. We will calculate the cost of the transport and we will contact you to inform you of the total cost of the order.

7. You will receive an email confirming your order immediately.

Do you replace the items with the indication "sold out"?

If a product is out of stock, we will try to replace it as soon as possible. If there were no stock, on the web it would indicate that it is sold out.

Will I receive the same product I see in the photo?

Yes.

Is it possible to receive periodic information with the latest news and offers from www.homezentrum.com?

Yes. Join our Social Networks: Facebook, Twitter and Instagram to know the latest news.

How I can make sure I made my purchase?

Once you have made an order, you will receive a confirmation email. If you do not receive it, contact   atencionalcliente@homezentrum.com.

Can I remove an item from my order?

Yes. You can delete the items  you do not want from the shopping cart as long as you have not processed the order.

Can I cancel my order?

Yes, you can cancel your order by writing to atencionalcliente@homezentrum.com or by calling +34 928 519 423

What should I do if I receive a defective item?

www.homezentrum.com only sells articles in perfect condition, so if, exceptionally you get an article with a defect contact atencionalcliente@homezentrum.com.

What should I do if I receive an incorrect item?

If at any time, by mistake, you get an item you have not ordered contact atencionalcliente@homezentrum.com